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GROOMING RELEASE FORM 

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 Every Client is required to sign that they have read, understand and agree with this form upon receiving grooming services. This agreement will be in force through the duration of our client/salon relationship for all of our locations, and will be kept in our files. Your pet is very important to us. Royalty Grooming would like to assure you that every effort will be made to make your pet's grooming experience as safe and pleasant as possible. Safety comes first for everyone, people as well as the pets, during the grooming process.

 

Health or Medical Problems

    Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care will be covered by the pet's owner upon signing of this contract/agreement.

 

Accidents

    Although accidents are very rare, there is a risk when dealing with pets. Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. Your pet's safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident.  This release gives Royalty Grooming full authorization to seek medical treatment from the nearest veterinarian in the case of any medical emergencies while in the care of Royalty Grooming. All veterinarian costs and expenses will be the responsibility of the pet's owner.

 

Current Vaccinations

    Any new puppy/kitten clients being serviced in our salon must be up to date on all vaccinations. Royalty Grooming strives to be a flea-free salon. If during the grooming process we find that your dog or cat has fleas, he/she will be given a 30-day flea treatment & a flea bath. The charge for this will be $15. Pets with extreme infestation may be charged more. 

 

Dangerous or Aggressive Pets-Refusal of Services

     In the event that your pet is too stressed or becomes dangerous to groom, Royalty Grooming has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming. The client will be charged a grooming  fee for all completed services. Additionally, if extensive handling is required, a handling fee may be added.

 

Use of Muzzles

    Muzzling does not harm your pet it protects both the pet and the Groomer. In some cases, muzzling may even calm a stressed pet allowing the grooming process to continue. If a pet still acts in a way that is dangerous, Royalty Grooming has the right to stop grooming services at any time and a service fee will be collected. We do not muzzle unless your pet gives us a reason to. Other methods are used to calm your pet, muzzling is a last resort.

 

Matted Coats

    Pets with severely matted coats require extra attention. Mats in a pet's coat grow tight, and can ultimately damage and tear the pet's skin, which provides a breeding ground for parasite infestations. Royalty Grooming will not cause serious or undue stress to your pet by de-matting. Mats can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow producing skin irritations that existed prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions with possible failure of hair regrowth. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4-6 weeks. If your pet needs to be shaved to remove matting, by signing for this form, you acknowledge that you agree to this procedure, and any risk. There will then be an additional charge (to be determined by Groomer) for this process as it is time consuming, and causes extra wear and tear on grooming equipment.

Payment

    Payment is due at time of pick-up. We accept most forms of payments. 

( Cash-app, Apple Pay, Zelle, Venmo, ETC.) (NO CHECKS)

 

Cancellation / Deposit 

    A $25 deposit is required at time of booking the appointment. The deposit will go towards your final total once services are complete. They are also non-refundable unless appointment was canceled for emergency reasons. You Must cancel your appointment within 24 hours before scheduled time to get deposit back otherwise deposit will be Kept. Emergency cancellations make the exception for same day cancellation. 

 

Satisfaction Guarantee

    Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick-up your pet. Another appointment will be made to correct any mistakes that you might notice as the owner with no additional cost. Otherwise it will be considered a new Paid service after 24 hours of completed service. 

 

Elderly Pets

    If your pet is over 10 years old, you will be required to sign a "Senior Pet Release".

 

Photographs

    This release authorizes Royalty Grooming to take photos of your pet for client file and for company website and Instagram page. All photos taken are the property of Royalty Grooming. You can request these photos via email/text, or please visit Instagram @TheeRoyalGroomer. 

 

First Policy: Quality Counts

We are a quality salon and want to provide grooming services of a high standard for your pet. We do not skimp over on getting a proper job done. We work on an appointment basis. We are open seven days per week, however, Fridays, Saturdays, Sundays,  and weeks prior to holidays tend to be our busiest grooming days.